ServiceNow cuts 63 senior staffers after CEO's 'no layoffs' pledge

ServiceNow just cut 63 senior staffers in San Diego.

The same company whose CEO pledged "no job cuts" in 2023.

Half of the eliminated roles were directors, senior managers, and staff engineers.

The company calls it "managing headcount with discipline."

They claim "real AI efficiencies" are replacing human work.

The pattern is now clear: attrition-plus-AI.

ServiceNow isn't announcing layoffs. It's just not backfilling roles as people leave.

CEO Bill McDermott told investors in April the company would "exit the year into a new year with the same headcount."

Translation: 3,300 to 4,000 seats will disappear annually through natural attrition.

The math at 27,000 employees with 12-15% attrition is brutal.

Senior engineers with deep institutional knowledge are being pushed into the market.

Your ITSM vendor is cutting the people who understand your configurations.

Audit your ServiceNow contracts today.

Check who actually supports your instance.

If your implementation team just got smaller, your project timelines are at risk.

The "AI efficiencies" ServiceNow sells customers are the same ones eliminating their own senior staff.