Your employees spend 6.4 hours every week babysitting AI outputs.
That's more time than they spend using AI to actually do work.
Glean's Work AI Index surveyed 6,000 workers across the US, UK, and Australia. The numbers are devastating for every executive who thinks their AI rollout is working.
87% of digital workers use AI daily.
75% say it makes them more productive.
Workers claim AI saves them 11 hours per week.
But only 13% say their organization is performing significantly better.
Where did the gains go? Into a hidden labor tax Glean calls "botsitting" — feeding AI missing context, checking its outputs, debugging its mistakes, and cleaning up the confident-but-wrong answers it leaves behind.
69% of AI users now admit to "botshitting" — shipping work they haven't verified, don't understand, or can't defend if asked. Heavy AI users are 3.8x more likely to be job-hunting.
Here's what should terrify your CISO: 60% of employees run the same prompt through multiple AI tools because the first output wasn't good enough. 77% juggle multiple AI platforms weekly. Your data is leaking across every shadow AI tool your security team can't see.
The organizations pulling ahead aren't deploying more AI. They're building what Glean calls "human infrastructure" — context-rich environments where AI actually knows what it's talking about. Workers in context-rich orgs are 64% less likely to burn out and 52% less likely to ship unverified work.
Audit your AI deployment today. Not for adoption metrics — for the botsitting tax your workforce is absorbing silently. That's where your AI ROI is dying.
SOURCE: https://www.glean.com/work-ai-institute/reports/work-ai-index-report
VERIFIED: Glean Work AI Index 2026 (June 10, 2026), HPCWire coverage (June 11, 2026), boerse-global.de cross-reference (June 22, 2026)
SIGNAL: This is the first large-scale study proving the enterprise AI productivity paradox with hard data — individual gains exist but organizational ROI is evaporating into hidden maintenance labor. Every executive citing "AI productivity gains" needs to see this.
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