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Agentic Intelligence · Infomly

AT&T and Verizon just cut 4,100 jobs citing AI. Ford and IBM are rehiring the people they let go.

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AT&T cut 2,100 jobs this year. Verizon cut 2,000 since March. Telefónica Germany slashed 1,100 — 14% of its workforce — after "intensifying the use of artificial intelligence."

BT plans to drop from 107,000 employees to 75,000 by 2030. Telenor is cutting 4% annually until it hits 8,300.

The telecom industry is betting everything on AI replacing humans.

Meanwhile, Ford is rehiring hundreds of engineers after its automated quality systems failed. Commonwealth Bank of Australia reversed its AI layoffs after the chatbot couldn't handle call volumes. IBM is tripling entry-level hiring after AI couldn't resolve 6% of HR cases — the ones involving ethical dilemmas.

Here's the number that should terrify every executive still running the cut-for-AI playbook: 55% of leaders who made redundancies due to AI now admit they made the wrong decision. 32% of hiring managers eliminated a role for AI and later rehired for the same position.

Verizon's CEO told the Wall Street Journal AI may push unemployment to 30% in two to five years. His own company just cut 2,000 people.

The rehiring backlash has begun. Companies that cut deepest are now competing for the same talent they discarded — at a premium. The pipeline problem IBM's CHRO warned about is real: "If we don't continue to invest in entry-level hires, what happens in three to five years? The well simply dries up."

Audit your AI workforce plan today. If your strategy is still "cut headcount, deploy AI, save money" — you are behind companies that already tried this and failed.
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